Terms and data processing

These terms are between the park signing up (you) and Ritual North, who make Owner App (we). By setting up a park you agree to them, to the privacy policy and to the data processing terms further down. They apply to the free plan and the paid plan.

Who can sign up

You must be able to act for the park, and be at least 18. One email address can run one park account. If you sign up for a park that is not yours, we can close it.

What you get

A back office to post notices, events, places, holiday homes for sale and a park map, and an app your owners use to see them. What is included in the free and the Park plan is on the pricing page. We can improve and change the service. If we remove something a paid plan includes, we will tell you first and let you cancel.

Paying

The free plan costs nothing. The Park plan is £99 a month for the first park and £50 a month for each extra park, with 30 days free to start. Prices are shown without VAT where VAT applies. Cards are taken by Stripe, not by us. You can cancel at any time from your Billing page. If we change the price, we will give you at least 30 days' notice and the new price will not apply until after that.

Your side

• You are responsible for what you post, and for having the right to post it, including photos and videos.
• You are responsible for deciding which owners you add, for having a proper reason to hold their details, and for telling them about it. Your own privacy notice to owners should say that you use Owner App.
• Keep your sign-in safe and turn on two-step sign-in for your team. Tell us at once if you think someone has got in who should not have.
• Do not use Owner App to send anything unlawful, misleading, abusive or unrelated to running your park, and do not try to break it, overload it or get at another park's information.

Our side

We will run the service with reasonable care and skill, keep your information as the security page describes, and not sell it or use it for marketing. We aim to keep Owner App available but cannot promise it will never be down or never have a fault. We back it up every day.

Your information

Everything you post and every owner detail you add stays yours. You give us permission to store and show it, to the people you choose, so that the service can work. You can export or delete your information on request, and you can close your park at any time.

Our responsibility to you

Nothing here limits responsibility we cannot limit by law, such as for death or personal injury caused by negligence, or for fraud. Otherwise, we are not liable for indirect losses or lost profits, and our total liability to you in any twelve months is limited to what you paid us in that time, or £100 if you paid nothing.

Ending

You can stop using Owner App and close your park at any time. We can suspend or close a park that breaks these terms, after telling you why unless it would be unsafe to wait. When a park ends, we delete its information as set out in the privacy policy.

Changes and the law

If we change these terms in a way that matters, we will email the park's contact and give at least 30 days' notice. These terms are governed by the law of England and Wales, and its courts can settle any dispute. Questions: [email protected].

Data processing terms

These terms apply to the information about your owners and staff that you put into Owner App. For it, you are the controller and Ritual North is the processor, as the UK's data protection law uses those words. They are part of the agreement above.

What is processed

• What for: running Owner App for your park: storing what you post and the details you add, sending your notices and alerts, and keeping it secure.
• Whose: your staff and your owners.
• What: names, email addresses, optionally mobile numbers and plot details, which notices were read, sign-in records, and notification tokens. The privacy policy lists these in full.
• For how long: while your park uses Owner App, and until it is deleted as the privacy policy says.

What we promise

• We process the information only on your documented instructions, which are these terms and what you do in the back office, unless the law requires otherwise, in which case we tell you first if we are allowed to.
• The people who can get at it are bound by confidentiality.
• We keep it secure as the security page describes: each park kept apart by the database itself, encrypted backups, limits on sign-in attempts and two-step sign-in for staff.
• We use only the sub-processors below, under terms that give the same protection. If we add or change one, we will tell you by email first, and you can object. If we cannot agree, you can close your park.
• We help you answer requests from owners to see, correct or erase their details, and we help with your own duties on security, breaches and impact assessments, as far as we are able.
• If we become aware of a breach affecting your information, we will tell you without undue delay, with what we know, so that you can decide whether to tell the Information Commissioner and your owners.
• When your park ends, we delete its information, or give it to you first if you ask, as the privacy policy says. Backups follow as they age out.
• We will give you the information you reasonably need to check that we are doing all of this, and allow audits you reasonably need to make, with notice.
• Where information goes to another country, we make sure it is protected as the law requires.

Sub-processors

• Contabo: the server the app and database run on.
• Cloudflare: protects the site, checks sign-ups are people (Turnstile) and holds encrypted backups.
• Resend: sends sign-in codes and notices by email.
• Stripe: card payments for the paid plan (billing details only, not owners' details).
• Apple and Google: deliver notifications to phones that have turned them on.