Privacy policy

What Owner App is

Owner App is for holiday home parks and the people who own a lodge at them. A park signs itself up with its name, a contact name and an email address, adds its team and its owners, and uses the app to send notices and alerts, run events and share local information with them. Owners get in with a code or an invitation from their park.

Who is responsible for your information

The park decides what is collected about its owners and why, so the park is responsible for it (the data controller). Ritual North provides the app and processes the information only on the park's behalf and on its instructions (the data processor). For questions about your own details, contact your park first.

Ritual North is responsible for the information it holds for its own purposes: the details a park gives us when it signs up, and messages people send to us directly.

What the app holds on a park's behalf

• Names and email addresses of the park's staff and, if the park adds them, of its owners. Optionally their mobile numbers and which plot they own.
• What the park posts: notices, events, places, holiday homes for sale and map details.
• Which notices an owner has read, where the park uses read receipts.
• When staff and owners sign in and from which kind of device, so sessions can be ended.
• If you turn on notifications, a token that your phone gives the app so the park's messages can reach it. It identifies your phone to Apple or Google's notification service, not you.

What we do not do

There is no advertising and no tracking in the app, and we do not sell information or use it for marketing. The app uses only the cookies it needs to keep you signed in and to remember which park or lodge you are looking at. This website uses no cookies at all.

The website counts visits with our own analytics (Umami, on our own servers, not a third party's). It sets no cookies, does not store personal information such as your IP address, does not follow you to other sites, and honours your browser's Do Not Track setting. We use it to see which pages are read, nothing more.

Who else handles it

We use a small number of services to run the app, each only for that purpose: servers we manage to host it; an email service to send sign-in codes and notices; a network service in front of the site to protect it; encrypted offsite backup storage; and Apple and Google's notification services if you turn notifications on. The weather on the home screen uses only the park's location, never yours.

Staff at a park can see their own park's owners, as that park decides. Other owners cannot see your details. Different parks' information is kept apart by the database itself, not just by the app.

How long it is kept

For as long as the park needs it, and as the park's own notice says. When an owner asks for their details to be erased, the park or Ritual North removes their name, email, mobile number and sign-in. Backups are encrypted and are removed on a rolling schedule.

Your rights

You can see, correct and ask to erase your information, and ask us to limit or object to how it is used. Ask your park, or write to us at the address below, and we will help. If you are unhappy, tell us first. You can also complain to the Information Commissioner's Office at ico.org.uk.

Contact

About your own details: your park's office, or the contact on its privacy notice. About Owner App itself: write to Ritual North at [email protected].